FAQ
Welcome to our FAQ section! We're committed to offering only the finest and highest quality teas, and this section covers everything from our products to our shipping. If you don't find the answer you're looking for, please try our virtual tea master bot located in the lower left hand corner of your browser. If the information you are looking for cannot be found there, please visit our contact page for further assistance. Explore the answers to commonly asked questions and discover more about our commitment to quality and sustainability.
Product
Are all your green tea powder products organic?
Yes! Yu Tea is a certified organic company. All of our products are grown organically, tested, and certified organic.
Where does your green tea come from?
All of our green teas come from certified organic farms in Japan. We have visited most of them in person, and we carefully vet any farm we haven't visited yet.
Do you test for chemicals, metals, and radiation?
Yes. Every batch of every Yu Tea is tested by an independent, accredited third-party lab for heavy metals, radiation and microbes, and our matcha is also tested for pesticide residues. You can read about what we test for and why on our clean green tea page, and about our quality standards here. Our teas are also certified organic.
How much caffeine is in Yu's Sencha & Matcha Green Tea Powder?
The caffeine content in our teas per serving (one stick) is outlined as follows:
- Yu Sencha, Regular: about 20 mg
- Yu Sencha, Decaf: about 4 mg
- Yu Matcha: about 41 mg
- Yu Matcha, Decaf: about 6 mg
- Yu Hojicha: about 17 mg
- Yu Genmaicha: about 5 mg
*Note: These figures are from our most recent batch testing; results vary by lot and packaging.
For a point of reference, a cup of coffee has about 95–240 mg of caffeine and a cup of hot chocolate about 5–25 mg (per 8 oz).
Green Tea, Oolong Tea, and Black Tea all originate from the leaves of the Camellia Sinensis plant, which naturally contains caffeine. The amount of caffeine in Green Tea, including matcha, as well as Oolong Tea and Black Tea, is influenced by the growing conditions and the treatments applied post-harvest. The unique flavor and nutritional profile of each type of tea are crafted through the fermentation (oxidation) and finishing processes. Oxidation leads to a reduction in the levels of Catechins and EGCG in tea leaves. As a result, the more oxidized Oolong Tea and Black Tea have lower concentrations of Catechins and EGCG compared to Green Tea, which undergoes no oxidation. Our Yu teas are unoxidized green tea, with a gentle amount of caffeine. For further reading, see our detailed page on How Much Caffeine is in Green Tea, and, for how we make a matcha with almost no caffeine, our decaf matcha guide.
What is your decaffeination process?
It depends on the tea. Our Decaf Sencha is decaffeinated with water only: water removes most of the caffeine, then we stone-mill the dried leaf like all our teas. Our Decaf Matcha goes through two steps: the same water process first, then a supercritical CO2 step that reduces caffeine to about 6 mg per serving, leaving about 81 mg of EGCG and about 23.7 mg of L-theanine in a 1.5 g serving (from our most recent batch testing; results vary by lot and packaging).
Our decaffeination process page walks through each step, and our decaf matcha guide shows what is left in the cup.
What does decaf green tea keep?
Most of what you drink green tea for stays in the cup. Our Decaf Matcha keeps about 81 mg of EGCG per 1.5 g serving, 86% of what the leaf held before decaffeination, plus about 23.7 mg of L-theanine, with about 6 mg of caffeine (from our most recent batch testing; results vary by lot and packaging). We decaffeinate our Sencha with water alone and, like all our teas, stone-mill it whole-leaf, so nothing is left behind in a tea bag. Read more on our decaf green tea page and our decaf matcha guide.
What are the health benefits of green tea?
Green tea is a food, so we talk about what is in it rather than promise what it will do for you. Three compounds get the most attention:
CATECHINS
Plant compounds (polyphenols) that give green tea its slightly astringent taste. A serving of our matcha has about 185 mg.
EGCG
The most abundant catechin in green tea, and the one researchers study most. A serving of our matcha has about 122 mg, and a serving of our sencha about 65 mg.
L-THEANINE
An amino acid found almost only in tea. Together with caffeine, it gives green tea its calm, focused feel. A serving of our matcha has about 28 mg.
Figures are from our most recent batch testing; results vary by lot and packaging.
Researchers have studied green tea for heart health, blood sugar, weight and more, with mixed results, and much of that work used extracts or many cups a day. We sum up what those studies found, and what they did not, in green tea benefits: what the research says. If you take medication, please ask your doctor about green tea, since it can interact with some medicines.
How much green tea should I drink? How much is too much?
One cup a day is a fine place to start. We suggest no more than 4 to 5 cups a day, spaced an hour or two apart. Because our teas are whole-leaf powders, you take in the whole leaf with every cup, so there is no need to drink more than that.
Caffeine is rarely the limit. The FDA cites 400 mg per day as an amount not generally associated with negative effects in healthy adults, and ACOG advises under 200 mg a day during pregnancy. Five cups of our Matcha come to about 205 mg; five cups of our Sencha, about 75 mg; five cups of either decaf, about 30 mg or less.
Very high doses of EGCG from concentrated extracts and supplements have been linked to liver problems in some people, so enjoy green tea as a drink and talk to your healthcare provider before increasing it significantly.
Do you implement nitrogen flushing or specific packaging methods to maintain freshness?
Yes, we use specific packaging methods to maintain freshness. For single-serving
sticks, we implement nitrogen flushing to preserve quality. For pouch products, an
oxygen absorber packet is included to ensure freshness. Additionally, depending on the outside temperature, we use temperature-controlled containers - like a giant fridge - during transport to preserve quality.
Is green tea suitable for children?
Green tea contains caffeine, so it is worth being careful with children. If your child would like to try it, our decaf teas (about 4 to 6 mg of caffeine a serving) or genmaicha (about 5 mg) are the gentlest choices, and it is a good idea to check with your pediatrician first. For more, see Can Kids Drink Green Tea?
How do I store my green tea properly?
To preserve the freshness, flavor, and beneficial compounds in your Yu Tea, store it away from air, sunlight, moisture, and heat. Green tea powders such as matcha and powdered sencha are especially delicate, so proper storage is important.
- Keep it sealed tightly: Our pouches and single-serving sticks are sealed oxygen-free to help protect freshness while unopened. After opening, gently press out excess air and reseal the pouch securely after each use. Once opened, exposure to oxygen and moisture begins to reduce freshness, so we recommend enjoying green tea powders within 1–3 months for best quality.
- Protect it from light and air: If preferred, transfer your tea to a non-clear, airtight container with a snug-fitting lid to help protect it from light, air, and humidity.
- Refrigerate delicate green tea powders when possible: For matcha and powdered sencha, refrigeration is ideal, especially in warmer climates. A temperature range of 34–39°F (1–4°C) is the most practical for helping preserve sensitive compounds such as EGCG. Under refrigerated, dry, dark, and well-sealed conditions, quality declines only slowly over time.
- Bring it to room temperature before opening: When removing tea from the refrigerator, let the unopened pouch or container come fully to room temperature before opening. This helps prevent condensation from forming inside.
- Roasted teas are more stable: Roasted teas such as hojicha are less sensitive than powdered green teas and generally maintain their quality for longer.
By following these steps, you can help ensure that every cup of Yu Tea stays as vibrant and satisfying as possible.
Which tea is best for me?
We've curated a diverse range of teas to cater to your unique preferences. Here's a guide to finding your match among our offerings:
- Craving a Boost? Opt for our Ceremonial Grade Matcha. This tea provides a harmonious blend of caffeine and L-theanine for a tranquil, sustained energy boost. Gram for gram, Sencha powder carries slightly more EGCG than matcha; a serving of matcha carries more, because the serving is twice the size.
- Want More EGCG per Gram? Our Sencha Powder, available in Regular or Decaf, is your go-to choice for a lower caffeine alternative to Matcha with slightly more EGCG per gram.
- Tea Aficionado? Our premium Hojicha and Genmaicha are crafted for the discerning tea connoisseur seeking the pinnacle of quality.
- Adventurous Palate? We have an array of powdered green teas with varying flavors awaiting your discovery. Explore our collection for the full spectrum of Japanese tea experiences we offer.
Whether you're after the calm energy of Matcha, the bright, crisp taste of Sencha, or the toasty flavors of Hojicha and Genmaicha, there's a Yu tea for you.
Can I consume tea after the Best By Date (BBD)?
Yes, often. A Best By Date refers to quality rather than safety, so tea does not suddenly become unsafe once that date has passed. Our pouches and single-serving sticks are sealed oxygen-free to help protect freshness while unopened, which helps slow quality loss over time.
That said, tea naturally changes with age. After the Best By Date, the biggest differences are usually in flavor, aroma, color, and freshness, rather than safety. More delicate teas such as matcha and sencha tend to decline more quickly, while roasted teas like hojicha generally remain stable for longer.
Storage conditions make a meaningful difference. Tea that has been kept cool, dry, dark, and well sealed is more likely to retain its quality longer. For delicate green tea powders, refrigeration can help preserve freshness, but the tea should be allowed to return to room temperature before opening to avoid condensation.
Once opened, exposure to oxygen and moisture gradually speeds up quality decline. Before consuming tea past its Best By Date, check that the packaging is intact and that the tea shows no signs of moisture, mold, pests, unusual clumping, or an off smell. If it looks and smells normal, it may still be enjoyable, though it may taste less vibrant than when it was at peak freshness.
Do you have a coffee alternative?
Absolutely! Our Ceremonial Grade A Matcha makes an excellent coffee alternative. Here's why many people switch:
- Smooth Energy: Matcha gives a calm, steady lift from caffeine and L-theanine together, an amino acid found almost only in tea.
- Less Caffeine: A serving has about 41 mg of caffeine, against about 95–240 mg in a cup of coffee.
- Catechins in Every Cup: You drink the whole stone-milled leaf, with about 185 mg of catechins, including about 122 mg of EGCG, per serving (from our most recent batch testing; results vary by lot and packaging).
- Less Need for Add-ins: Matcha's naturally creamy texture and slight sweetness often need less sweetener or creamer than coffee.
Curious what the research says? Read what studies have found about matcha, or explore our Matcha options.
Shipping
Do you ship internationally?
Yes, to the US and 35 other countries. If your country isn't available at checkout, email us at hello@yutea.com and we'll see if we can ship to you.
Do you offer free shipping?
Yes, we're happy to offer Free Shipping on U.S. orders over $100! (Domestic only - this does not include AK/HI, outlying islands, and U.S. Territories).
Where are you located? How long will it take to receive my order?
Our storage and distribution facility is located in Las Vegas, Nevada. We process all orders the following business day and ship them out, unless you select an express shipping option for faster processing and delivery.
International Shipping takes around 7-14 days on average.
Do you offer a subscription service?
Yes, we are happy to offer a subscribe and save option for our customers!
What is your cancellation and return policy?
At Yu, we are devoted to offering superior quality products and exceptional service. If, for any reason, you find yourself unsatisfied with your purchase, please reach out to us for a full refund of the product cost (excluding shipping charges). We request that all unused products be returned in a sellable condition to process a full refund.
Unfortunately, we are unable to accept returns on products shipped outside the USA.
As always, feel free to email us for any queries, additional information, or to discuss your particular situation. Your satisfaction is our utmost priority, and we are here to ensure a delightful and impactful Yu experience.
Who is responsible for Tariff, Customs, or Duty fees on International Orders?
International shipments may be subject to customs duties, taxes, or import fees upon arrival in your country. Since these charges vary by location, we are unable to calculate them in advance. Please note that any such fees are the responsibility of the customer and are not included in the order total.
Miscellaneous
Are there any sustainability or ethical sourcing initiatives you're currently supporting?
Organic tea cultivation is both a challenging and rewarding practice - one that nurtures a sustainable environment. As one may know, umami, the signature taste of matcha, is often enhanced by artificial nitrogen fertilizers, which are commonly used in conventional, non-organic tea farming. However, these fertilizers disrupt the natural balance of soil nutrients and minerals while contaminating nearby water sources.
Another challenge in matcha cultivation is the shading process, which places significant stress on the Camellia sinensis plant. Tea plants rely on sunlight for natural growth, but during shading, they produce more chlorophyll for a vibrant green color and retain L-theanine to enhance umami, preventing its conversion into catechins, which create an astringent taste. While this process results in matcha’s smooth flavor and bright color, it also slows leaf growth and weakens the plant’s resistance to pests.
Organic matcha cultivation requires expertise, continuous monitoring, and meticulous care - not to mention the labor-intensive task of hand weeding. Despite these challenges, we remain committed to ethical, sustainable practices - protecting both the environment and the well-being of our customers.
Are your detection limits aligned with international guidelines, such as California Prop65 or EU standards for contaminants like lead and cadmium?
All our testing is done by an independent, accredited third-party food-safety laboratory in Japan that takes part in international quality-assurance programs. Our clean green tea page shows what we test for, including lead, cadmium, arsenic and mercury. If you would like the detection limits for a specific test, email us at hello@yutea.com and we'll share them.
Is your tea processed in a facility that handles common allergens like soy, nuts, dairy, or sesame?
Our tea is processed in a dedicated facility that handles only green tea products, ensuring no cross-contact with common allergens like soy, nuts, dairy, or sesame.
Additionally, our matcha is certified organic and undergoes annual ISO 22000 inspections to maintain the highest standards of food safety and quality. You can trust that our facility prioritizes purity and safety in every batch.
Do you offer coupons and discounts?
Absolutely! We have several discount opportunities to make your Yu tea experience even more enjoyable:
- Subscribe and Save: Enroll in our Subscribe and Save program for up to 10% off each recurring order, ensuring a hassle-free continuous supply of your favorite teas.
- Free Shipping: Relish free shipping on orders over $100 for domestic deliveries, making bulk purchases even more economical.
- Wholesale Discounts: For our wholesale partners, we extend special wholesale discounts to support your business endeavors. Contact us to learn more about our wholesale partnership opportunities.
- Newsletter Sign-Up Offer: New to Yu Tea? Join our newsletter and receive an instant 15% off your first order. Plus, you’ll get year-round access to exclusive promotions, seasonal savings, tea-based recipes, brewing guides, and tea tips - curated to support your tea ritual. For full details on all our current promotions, visit our Yu Tea Coupons and Deals page, your one-stop destination for savings and seasonal offers.
We're committed to providing value along with our premium teas, and these discounts are a step towards making your tea ritual with Yu a delightful and affordable experience.
Can I become a wholesale partner?
Absolutely! We welcome and value partnerships with individuals and businesses looking to wholesale our Yu tea products. By becoming a wholesale partner, you are not only extending the reach of our authentic, organic Japanese green tea, but also joining a community of people who love authentic Japanese tea.
Here's how to get started on your wholesale journey with Yu:
Reach out to us through our Contact Page or contact our dedicated wholesale team at wholesale@yutea.com. Someone will respond to you within 2 business days for your next steps!
Rewards Program
What is Yu Tea Rewards?
Yu Tea Rewards is our way of saying thank you for being a valued customer. Earn points with every purchase and redeem them for discounts on future orders. Read more about this and more on our Loyalty Rewards Program page.
How do I earn Yu Tea Points?
You can earn Yu Tea Points in a few simple ways. Every time you make a purchase on our website, you’ll receive 1 point for every $1 spent - so a $50 order earns you 50 points.
You can also earn 50 points each by connecting with us on social media. Just click on the Rewards module in the lower left-hand corner of the site and then click on Ways to Earn. From there click the Like or Follow buttons for all of our social channels and stay connected to our wellness community.
How can I redeem my points?
You can redeem your Yu Tea Points through the rewards widget on our website. Just open the widget, choose your reward, and you’ll receive a coupon code to use at checkout. Simple as that!
How do the subscription coupons work?
Subscription coupons can be used on your first subscription order or applied to a future one-time charge within an existing subscription. Just keep in mind - they apply to one charge only and aren't recurring. It's a great way to save on your next delivery or give a new subscription a try!
Do my points expire?
Nope - Yu Tea Points never expire.
Is there a limit to how many points I can earn?
There's no cap on how many points you can earn. The more you shop, the more rewards you'll rack up.
Can I combine points with other discounts or promotions?
Points are redeemed for coupon codes, and only one coupon can be used per order. This means rewards coupons can't be combined with other discount codes or promotional offers.
Looking for your first coupon? Signup for our newsletter, and get a 15% off promo code on your first order.
Can I earn points by referring friends?
Absolutely! Share your unique referral link with friends. When they make their first purchase, they'll receive a $5 discount, and you'll get a $5 off subscription coupon.
How do I find my referral link?
Log in to your Yu Tea account and head to the Rewards section. Your unique referral link will be waiting for you there.
- Choosing a selection results in a full page refresh.
- Opens in a new window.