Refund policy
Returns & Exchanges
We stand behind the quality of our teas and want you to be completely satisfied. If something isn't right, we’re here to help.
Return Window
We accept returns of unopened, unused items within 30 days of delivery for a full refund (excluding shipping costs). To start a return, please email hello@yutea.com with your order number and reason for return.
European Union Right of Withdrawal
If you are a consumer located in the European Union, you have a statutory right under EU Directive 2023/2673 to withdraw from this contract within 14 days of receiving your goods without giving any reason. To exercise this right, you may use our electronic "Withdraw Contract" function available in our website footer, which will guide you through a simple two-step confirmation process. Once submitted, you will automatically receive an email acknowledging receipt with the date and time of your request. Alternatively, you can notify us via email at info@yutea.com.
Effects of Withdrawal: We will reimburse all payments received from you, including the costs of standard delivery, within 14 days of receiving your withdrawal notification (or proof of return shipment). We may withhold reimbursement until we receive the goods back. You are responsible for the direct costs of returning the goods to our US facility.
Exceptions: The right of withdrawal does not apply to items that have been unsealed after delivery and cannot be returned due to health protection or hygiene reasons. For other items, you are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature and characteristics.
Returns under the EU Directive can be sent to:
6300 N Sagewood Drive
Suite H594
Park City, UT 84098
Non-Returnable Items
- Opened or partially used products
- Items marked as final sale
- Gift cards
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping method to ensure safe delivery. To see more shipping information for Yu Tea, please see our Shipping Policy page.
Refunds
Once your return is received and inspected, we’ll issue your refund to the original payment method. Please allow 5–10 business days for the refund to appear on your statement.
Exchanges
If you’d like to exchange an item, please reach out to us at hello@yutea.com. We'll guide you through the process and help ensure you get the right product.
Need Help?
We're here to assist you with any questions about your order, shipping, or returns. Email us anytime at hello@yutea.com, and we’ll get back to you as soon as possible.
