Refund policy
Returns & Exchanges
We stand behind the quality of our teas and want you to be completely satisfied. If something isn't right, we’re here to help.
Return Window
We accept returns of unopened, unused items within 30 days of delivery for a full refund (excluding shipping costs). To start a return, please email info@yutea.com with your order number and reason for return.
Non-Returnable Items
- Opened or partially used products
- Items marked as final sale
- Gift cards
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping method to ensure safe delivery. To see more shipping information for Yu Tea, please see our Shipping Policy page.
Refunds
Once your return is received and inspected, we’ll issue your refund to the original payment method. Please allow 5–10 business days for the refund to appear on your statement.
Exchanges
If you’d like to exchange an item, please reach out to us at info@yutea.com. We'll guide you through the process and help ensure you get the right product.
Need Help?
We're here to assist you with any questions about your order, shipping, or returns. Email us anytime at info@yutea.com, and we’ll get back to you as soon as possible.
